A fair policy tied to work completed.
The exact cancellation terms appear in your written scope before payment. This policy supplies the standard rule when the scope does not say otherwise.
Effective September 16, 2026Before payment
You may stop the review process at any time before payment. There is no charge to submit a store or receive an initial fit decision.
Before work begins
If you cancel after paying but before scheduled work has begun, you may request a refund of the service fee, less any nonrecoverable payment-processing charge or third-party cost that you expressly approved.
After work begins
If you cancel after work begins, Branch & Button may retain the portion of the fee reasonably attributable to completed work, committed project time, and approved nonrecoverable costs. Any remaining unearned amount will be refunded. We will provide a summary of completed work used to calculate the refund.
After delivery
Fees for completed and delivered work are not refundable merely because a store does not achieve a preferred commercial result. If a delivered item materially fails to match the accepted written scope, notify us promptly and allow a reasonable opportunity to correct it.
If Branch & Button cancels
If we end the engagement for reasons other than your material breach, we will refund the unearned portion of prepaid fees. If work cannot continue because required access, information, approval, or cooperation is not provided, the client-cancellation rules may apply.
How to request cancellation
Send the request in writing through the Legal Contact page from the email associated with the engagement. Approved refunds are returned to the original payment method when possible. Bank and processor timing is outside our control.