Know what to expect
before we begin.
Straight answers about the service, store access, pricing, approvals, and what happens after the work starts.
Questions store owners ask before moving forward.
What does Branch & Button do?+
We find buying questions that your store is not answering clearly, then prepare the agreed copy and interface changes in a reviewable Shopify draft.
Is this an app or a service?+
It is a hands-on service supported by software. We do the scoped work with you instead of handing you another app to configure.
Can one engagement cover several issues?+
Yes, when the issues shape the same buying decision. Related product choice, delivery, and policy questions can share one scope; unrelated work is priced separately.
When do I see the price?+
After the initial review, you receive the proposed work, fee, timing, and access needs in writing. Submitting a store is not a purchase.
Do you need my Shopify password?+
No. Store access should use an authorized connection with only the permissions required for the approved work. Never send passwords or payment details through an enquiry.
Can a change reach my live store without approval?+
No. You review the draft first. Release requires the agreed approval and rollback plan.
Do you guarantee more sales?+
No. Product fit, traffic, pricing, tracking, and other factors affect revenue. The report states what the evidence supports and where uncertainty remains.
What if there is not enough traffic for a controlled test?+
Measurement feasibility is reviewed before the scope is accepted. If a controlled test is not practical, the scope states what can still be evaluated and what cannot.
What do I receive?+
You receive the agreed storefront changes, their evidence and quality checks, and a clear handover with limitations and recommended next actions.
Can I cancel?+
Your written agreement will state the cancellation and refund terms before payment, including how completed and unstarted work are treated.
Tell us what you
need to know.
Include your store URL if it helps us understand the context.